Average Score (187 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

187 Ratings

4.7 Average

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  • Kinson A.09-01-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Great customer service overall, minimum wait time during drop off, and the car was ready as expected.

  • Susan M.09-01-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Jimmy was wonderful but when I made the appointment on phone, I should have been told that it might take several days to get the tire.

  • Ray F.09-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Jimmy was straightforward, honest, and got the job done as promised

  • Maryjane R.08-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Took care of my car explained everything to me. Felt comfortable leaving my car.

  • Maikel Z.08-26-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Stacey C.08-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    The service staff was very communicative and my car was ready earlier than expected.

  • John A.08-25-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2025

  • Dominic C.08-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Service agent was very helpful and explained everything

  • Naeil J.08-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Excellent service

  • Vyacheslav M.08-22-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Very friendly, professional service advisors, mechanics you may count on.