TYPE:ServiceMODEL:TiguanYEAR:2024
Service advisor was on point and attentive
Average Score (189 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
No comment
TYPE:ServiceMODEL:AtlasYEAR:2022
I have no complaints very helpful and efficient
TYPE:ServiceMODEL:TiguanYEAR:2023
Jimmy was great and explained all it ma that were done
TYPE:ServiceMODEL:JettaYEAR:2025
Customer service top of the line
TYPE:ServiceMODEL:JettaYEAR:2025
When I came into my appointment, I was notified that the issue would be resolved in a few hours. I was then told that the matter will be resolved in the next day because the issue was not fixed. When I picked up my vehicle, it appeared the issue was not resolved. One of the issues were relating to lane assist and Blindspot notifications. When I called the service rep who was helping me he did not take my call and told the office phone manager that my issue could wait till the next appointment which should be August 5. This is a safety related matter I thought it was very unprofessional to not schedule me sooner or take my call. I have yet to receive a callback. I expressed my concerns to the rep.
TYPE:ServiceMODEL:ID.4YEAR:2024
They are simply the best. Every time I visit Island Volswagen, I feel respected and valued. The people who work there are simply the best. My last visit was for the one year service and Maritza, the service consultant was the nicest and most welcoming person I have ever met. She explained everything in detail and made sure I felt good about the service I received. I highly recommend this dealership.
TYPE:ServiceMODEL:TiguanYEAR:2024
Michael Alvarez had me fill out the check in form and informed me that the service would take 1.5-2 hrs. Called me within 90 minutes.
TYPE:SalesMODEL:TiguanYEAR:2025
Excellent
07-28-2025
Thank you for choosing Island Volkswagen!
TYPE:SalesMODEL:TiguanYEAR:2025