Average Score (192 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

192 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Angelica S.12-09-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    James there’s always personable and helpful. He always make sure that I’m informed and that I understand what may be going on with my car.

  • Maritza V.12-08-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Customer service, timely appointments, effective communication overall excellent service.

  • Frank C.12-02-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Mike the service manager was excellent with keeping me informed about my vehicle and the status on it .Very knowledgeable about everything.

  • Anthony Z.12-01-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2021

    I had to constantly call the service rep for approximately 1 month to be able to use the tire and wheel insurance which was originally purchased through your store.

  • Michael B.11-28-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Eric C.11-26-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Quick appointment, in and out very quickly. Good communication...great, easy experience.

  • Pasquale B.11-23-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Your service rep Maritza was very pleasant and helpful explained all my options and pointed out the benefits of the warranty

  • Anthony D.11-19-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Terrible as usual, always trying to rip me off with providing no service.

  • Ilya B.11-15-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Albert Z.11-15-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2024