Customer Testimonials

Google logo
Google Jul 24, 2017
 
Google logo
Google Jul 17, 2017
 

Walking into a car dealership is one of the most dreadful experiences i find myself in every few years. I always come in having the feeling I am going to be taken for my shorts. Island Volkswagen dealership was the only place I have not felt like that, and i have bought and leased cars from several different dealers over the years.My husband was the first to go to the dealership to check out a nice gently used GTI on the lot that he had seen on the nicely designed website. Ashley Medrano, who is part of the professional sales team, was our first contact. She is so friendly and helpful, she let him test drive the car and explained all the options it offered. I went the next day with my husband to see his potential new car, and while I was there I mentioned my lease would be up in 3 months for my current car. They politely introduced me to the Jetta, without being pushy. They let me also test drive it and Ashley again explained all the cool things it had - autoconnect android, heated leather seats, cooled glove box, etc. We then spoke with the manager, Lamore Merchant, who is a true gentleman. My husband and Lamore were able to settle on a price he felt comfortable with for the GTI and also extended its existing bumper to bumper warranties, including tires/wheels etc, for an affordable price. I also had an excellent experience with Lamore, as he was able to take in my existing lease and offer me a monthly payment for the Jetta that worked for me. There was no back and forth 15 times of "let me run these numbers over with the Wizard of Oz in the back". No one tried to push me into a vehicle that I couldn't afford. In addition, he took time to search for the specific color I wanted and was able to locate it. The next step was paperwork, which usually makes me break out into a sweat or hives. However, Michele Neri, of the Finance department,was extremely knowledgeable and took us through the paperwork for the 2 cars. She explained everything in great detail and answered all our questions with full confidence. Michele made us feel comfortable to say the least, and made the final process a breeze.Overall, this entire experience was fun, as stress-free as possible...and dare I say...enjoyable.So if you are looking for a Volkswagen like my husband was, or you never stepped foot in a Volkswagen (like me)....you should stop into Island Volkswagen and check them out. You will find a refreshing professional team of humans (not robots) who actually want to help you. You don't have to go to Jersey first, I swear.

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Google logo
Google Jul 17, 2017
 
DealerRater logo
DealerRater Jul 16, 2017
 

Walking into a car dealership is one of the most dreadful experiences i find myself in every few years. I always come in having the feeling I am going to be taken for my shorts. Island Volkswagen dealership was the only place I have not felt like that, and i have bought and leased cars from several different dealers over the years, My husband was the first to go to the dealership to check out a nice gently used GTI on the lot that he had seen on the nicely designed website. Ashley Medrano, who is part of the professional sales team, was our first contact. She is so friendly and helpful, she let him test drive the car and explained all the options it offered. I went the next day with my husband to see his potential new car, and while I was there I mentioned my lease would be up in 3 months for my current car. They politely introduced me to the Jetta, without being pushy. They let me also test drive it and Ashley again explained all the cool things it had - autoconnect android, heated leather seats, cooled glove box, etc. We then spoke with the manager, Lamore Merchant, who is a true gentleman. My husband and Lamore were able to settle on a price he felt comfortable with for the GTI and also extended its existing bumper to bumper warranties, including tires/wheels etc, for an affordable price. I also had an excellent experience with Lamore, as he was able to take in my existing lease and offer me a monthly payment for the Jetta that worked for me. There was no back and forth 15 times of "let me run these numbers over with the Wizard of Oz in the back". No one tried to push me into a vehicle that I couldn't afford. In addition, he took time to search for the specific color I wanted and was able to locate it. The next step was paperwork, which usually makes me break out into a sweat or hives. However, Michele Neri, of the Finance department,was extremely knowledgeable and took us through the paperwork for the 2 cars. She explained everything in great detail and answered all our questions with full confidence. Michele made us feel comfortable to say the least, and made the final process a breeze. Overall, this entire experience was fun, as stress-free as possible...and dare I say...enjoyable. So if you are looking for a Volkswagen like my husband was, or you never sat foot in a Volkswagen (like me)....you should stop into Island Volkswagen and check them out. You will find a refreshing professional team of humans (not robots) who actually want to help you. You don't have to go to Jersey first, I swear.

Read more at DealerRater

Cars logo
Cars Jul 16, 2017
 

Walking into a car dealership is one of the most dreadful experiences i find myself in every few years. I always come in having the feeling I am going to be taken for my shorts. Island Volkswagen dealership was the only place I have not felt like that, and i have bought and leased cars from several different dealers over the years. My husband was the first to go to the dealership to check out a nice gently used GTI on the lot that he had seen on the nicely designed website. Ashley Medrano, who is part of the professional sales team, was our first contact. She is so friendly and helpful, she let him test drive the car and explained all the options it offered. I went the next day with my husband to see his potential new car, and while I was there I mentioned my lease would be up in 3 months for my current car. They politely introduced me to the Jetta, without being pushy. They let me also test drive it and Ashley again explained all the cool things it had - autoconnect android, heated leather seats, cooled glove box, etc. We then spoke with the manager, Lamore Merchant, who is a true gentleman. My husband and Lamore were able to settle on a price he felt comfortable with for the GTI and also extended its existing bumper to bumper warranties, including tires/wheels etc, for an affordable price. I also had an excellent experience with Lamore, as he was able to take in my existing lease and offer me a monthly payment for the Jetta that worked for me. There was no back and forth 15 times of "let me run these numbers over with the Wizard of Oz in the back". No one tried to push me into a vehicle that I couldn't afford. In addition, he took time to search for the specific color I wanted and was able to locate it. The next step was paperwork, which usually makes me break out into a sweat or hives. However, Michele Neri, of the Finance department,was extremely knowledgeable and took us through the paperwork for the 2 cars. She explained everything in great detail and answered all our questions with full confidence. Michele made us feel comfortable to say the least, and made the final process a breeze. Overall, this entire experience was fun, as stress-free as possible...and dare I say...enjoyable. So if you are looking for a Volkswagen like my husband was, or you never stepped foot in a Volkswagen (like me)....you should stop into Island Volkswagen and check them out. You will find a refreshing professional team of humans (not robots) who actually want to help you. You don't have to go to Jersey first, I swear.

Read more at Cars

Google logo
Google Jun 19, 2017
 

Easy! Breezy...They beat the price of my leasing company and gave wonderful customer service!! Maria was a sweetheart and even though it wasn't her sale Daniele was very helpful and together they made me feel very comfortable .? Will be back there in 3 years when my lease is up for a new VW!!

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Facebook Jun 8, 2017
 

The staff at this location are awosome!,,every staff member in all departments showed me kindness, respect and professionalism. I ultimately purchase a 2016 Beetle 1.8T SEL I recommend you to test drive one of there cars today or call (855)602-0808 tell them Ramonita sent you so I can get paid,lol The complete staff at this location are just blessed with great life skills so... I challenge you to go meet them all and see for yourself how great customer service is done. cudos go to islandautogroup for hiring such great, happy and diverse staff. I personally thank them for my heart. Ramonita Perez See More

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Google logo
Google Jun 7, 2017
 

OK absolutely had to write this review because this was the easiest car buying experience I've ever had (and I've purchased 7 cars in my lifetime). Submitted an inquiry online and got a call back from Stewart who was super friendly and an outside-of-the-box thinker. I was looking for a 2017 but I didn't like the price point they were giving me so he offered a new 2016 (I carfax'd it. It was definitely new) and it worked out perfectly. He handed me off to a direct VW only sales person - Danielle.Danielle was fantastic and called me back right away and we agreed on a the price I wanted literally in minutes. Her manager was close by and she basically hollared over to him what I was coming back with and he said "Done". Danielle was just phenomenal. I know this probably sounds too good to be true but here's what she actually did for me.1) Texted me pictures of the sticker info and photos of the car2) Took me for a test drive3) Patiently explained to me and showed me how to use the infotainment system (CarPlay, music settings, etc.)4) Offered me coffee but when I asked for tea, which they didn't have, she ran to a cafe to get me one just the way I liked it and even called me to ask which flavor I wanted (I wanted raspberry).5) Took all my info for the trade in and got my the price I wanted for it (minus a couple of hundred but that wasn't a big deal) and did NOT make me do the dreaded back and forth while she "talks to the managers" and try to insult me by giving me a super low value for my trade in. I really appreciated that.6) Offered to join in on the staffs lunch order lol7) Helped me take all my possessions out of my old car and put them into my new one8) Offered to drill holes for the license plate holder in my front bumper. 9) May CarFax report showed a recall on the suction pump. I mentioned this to her and she had them replace it right there. It took a little while but otherwise, I would've been out of there in a very short time. The General Sales Manager, Lamore, was also very helpful and reasonable. He accepted an email of a fedex label and photo of the check as proof enough to let me drive away with the car. Finance lady Michelle was also nice. Not pushy at all and just walked me through signing the necessary documents. No hard sell on anything. I am still in shock that this whole experience went so seamlessly. I would definitely recommend this dealership and especially Danielle to anyone looking for a great price on a new VW.

Read more at Google

Yelp logo
Yelp Jun 6, 2017
 

OK absolutely had to write this review because this was the easiest car buying experience I've ever had (and I've purchased 7 cars in my lifetime). Submitted an inquiry online and got a call back from Stewart who was super friendly and an outside-of-the-box thinker. I was looking for a 2017 but I didn't like the price point they were giving me so he offered a new 2016 (I carfax'd it. It was definitely new) and it worked out perfectly. He handed me off to a direct VW only sales person - Danielle. Danielle was fantastic and called me back right away and we agreed on a the price I wanted literally in minutes. Her manager was close by and she basically hollared over to him what I was coming back with and he said "Done". Danielle was just phenomenal. I know this probably sounds too good to be true but here's what she actually did for me. 1) Texted me pictures of the sticker info and photos of the car 2) Took me for a test drive 3) Patiently explained to me and showed me how to use the infotainment system (CarPlay, music and bluetooth settings, etc.) 4) Offered me coffee but when I asked for tea, which they didn't have, she ran to a cafe to get me one just the way I liked it and even called me to ask which flavor I wanted (I wanted raspberry). 5) Took all my info for the trade in and got my the price I wanted for it (minus a couple of hundred but that wasn't a big deal) and did NOT make me do the dreaded back and forth while she "talks to the managers" and try to insult me by giving me a super low value for my trade in. I really appreciated that. 6) Offered to join in on the staffs lunch order lol 7) Helped me take all my possessions out of my old car and put them into my new one 8) Offered to drill holes for the license plate holder in my front bumper. 9) May CarFax report showed a recall on the suction pump. I mentioned this to her and she had them replace it right there. It took a little while but otherwise, I would've been out of there in a very short time. The General Sales Manager, Lamore, was also very helpful and reasonable. He accepted an email of a fedex label and photo of the check as proof enough to let me drive away with the car. Finance lady Michelle was also nice. Not pushy at all and just walked me through signing the necessary documents. No hard sell on anything. I am still in shock that this whole experience went so seamlessly. I would definitely recommend this dealership and especially Danielle to anyone looking for a great price on a new VW.

Read more at Yelp

DealerRater logo
DealerRater Jun 6, 2017
 

OK absolutely had to write this review because this was the easiest car buying experience I've ever had (and I've purchased 7 cars in my lifetime). Submitted an inquiry online and got a call back from Stewart who was super friendly and an outside-of-the-box thinker. I was looking for a 2017 but I didn't like the price point they were giving me so he offered a new 2016 (I carfax'd it. It was definitely new) and it worked out perfectly. He handed me off to a direct VW only sales person - Danielle. Danielle was fantastic and called me back right away and we agreed on a the price I wanted literally in minutes. Her manager was close by and she basically hollared over to him what I was coming back with and he said "Done". Danielle was just phenomenal. I know this probably sounds too good to be true but here's what she actually did for me. 1) Texted me pictures of the sticker info and photos of the car 2) Took me for a test drive 3) Patiently explained to me and showed me how to use the infotainment system (CarPlay, music settings, etc.) 4) Offered me coffee but when I asked for tea, which they didn't have, she ran to a cafe to get me one just the way I liked it and even called me to ask which flavor I wanted (I wanted raspberry). 5) Took all my info for the trade in and got my the price I wanted for it (minus a couple of hundred but that wasn't a big deal) and did NOT make me do the dreaded back and forth while she "talks to the managers" and try to insult me by giving me a super low value for my trade in. I really appreciated that. 6) Offered to join in on the staffs lunch order lol 7) Helped me take all my possessions out of my old car and put them into my new one 8) Offered to drill holes for the license plate holder in my front bumper. 9) May CarFax report showed a recall on the suction pump. I mentioned this to her and she had them replace it right there. It took a little while but otherwise, I would've been out of there in a very short time. The General Sales Manager, Lamore, was also very helpful and reasonable. He accepted an email of a fedex label and photo of the check as proof enough to let me drive away with the car. Finance lady Michelle was also nice. Not pushy at all and just walked me through signing the necessary documents. No hard sell on anything. I am still in shock that this whole experience went so seamlessly. I would definitely recommend this dealership and especially Danielle to anyone looking for a great price on a new VW.

Read more at DealerRater

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